To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
To report any maintenance issues requiring attention in the reception and client suite area’s.
Work a 40hr week on a rota system covering hours between 07.30am to 22.00hrs.
The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and all EY employees in line with agreed service level agreements and procedures. We aim to make the client’s first impression a positive and lasting one.