Receptionist in England - London, United Kingdom

at Ernst & Young

Administration & Office Support
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and all EY employees in line with agreed service level agreements and procedures. We aim to make the client’s first impression a positive and lasting one. 

  • To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
  • To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
  • To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
  • To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
  • To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
  • To report any maintenance issues requiring attention in the reception and client suite area’s.
  • Work a 40hr week on a rota system covering hours between 07.30am to 22.00hrs.
  • Responsibilities

  • To maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms.
  • To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
  • To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
  • To ensure that waiting visitors are kept informed of any delays and to ensure client comfort
  • To replenish meeting rooms, as required, with pads, pens and pencils.
  • To ensure that all required hospitality is served promptly and to the highest standards.
  • To ensure all audio visual equipment is working and provide support when required
  • To collate all reception and hospitality statistics and forward to the head receptionist on a weekly basis
  • To maintain appropriate stationery stocks in the reception area

  • Health and Safety 
  • To always work in a safe manner and report any hazards to H&S..
  • To follow all Health and Safety instructions as directed by the Head Receptionist.
  • To attend all statutory Health and Safety training
  • To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for Ernst & Young.

  • Security 
  • To report incidents to security..
  • To ensure all procedures are followed for recording EY staff visiting from another office in the UK or an overseas office

  • Environmental 
  • Support Ernst & Young’s environmental initiatives
  • Ensure best practice for waste and energy savings are followed

  • General 
  • Fully support the implementation and ongoing requirements of REFM's ISO standards. Ensure all areas of REFM are compliant with it's policies and procedures, and where appropriate, actively contribute to REFM's continuous improvement programme.
  • Requirements

  • Immaculate grooming and personal hygiene is essential
  • Ability to communicate effectively both verbally and in writing is essential
  • Computer literacy skills – Intermediate Excel, Word and Outlook / Lotus Notes
  • Must have sound numerical skills
  • Ability to operate calmly under pressure
  • Strong customer focus
  • Able to demonstrate a professional and organised approach to the role
  • Logical thinker, able to spot errors and resolve queries
  • Able to deal with interruptions, work to deadlines and prioritise
  • Strong relationship skills – able to build and maintain rapport with guests
  • Able to multi task and be flexible
  • Enthusiastic, committed and determined
  • Sense of humour and an eye for detail
  • Striving to improve the service offered with proactive approach to service delivery and client satisfaction

  • General Experience 
  • Previous experience of customer service environment essential
  • Previous corporate working experience desirable
  • Ability to work independently and as part of a team
  • Previous experience as a Receptionist desirable
  •   Apply Now

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