PRIMARY OBJECTIVE

To deliver efficient customer service and to create a warm and welcoming atmosphere for all guests.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

• Processed guests check ins and outs
• Assisted guests in storing valuables in secure deposit boxes
• Deal with guest requests to ensure a comfortable and pleasant stay
• Assist in dealing with guest complaints in an effective and courteous manner

PERSON SPECIFICATIONS

• Good customer service experience
• Good experience in hospitality
• Excellent written and spoken communication skills
• Ability to use computerized technology
• Friendly and professional telephone manner.
• OND minimum high school diploma generally required
• knowledge of administrative and clerical procedures
• 2 years cognate experience will be an added advantage
• Ability to project positive image of Arik Air while greeting visitors.
• Verbal and written communication skills
• professional personal presentation
• information management
• organizing and planning
• attention to detail
• Initiative
• Reliability
• stress tolerance

WORKING RELATIONSHIPS

• To interact with the Operations supervisor and other support staff.