Recoveries Officer in Lagos, Nigeria

at Stanbic IBTC Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

  • Effective management of recoveries on 180dpd & written off accounts in line with specialised recoveries strategies and after write-off strategies.
  • Manage external agencies in line with approved SLAs.
  • Action incoming correspondence within agreed timelines.
  • Issue repossession orders as advised by relevant stakeholders.
  • Maintain an accurate register of all repossessed items.
  • Keep accurate records and control movement of files between the Bank and external agencies.
  • Ensure written off accounts are blacklisted on all credit bureaux.
  • Coordinate the asset disposal process end to end.
  • Ensure file closure of irrecoverable accounts in line with approved processes.
  • Ensure compliance with statutory, regulatory and SBG requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory compliance matters.

Key Performance Measures:

  • Recoveries metrics as agreed in KRAs.
  • Collections rate on NPL book as agreed in KRAs.
  • NPL not to exceed 10% of total book.
  • Accurate capture and follow up of payment plans.
  • Monthly stock checks.
  • Monthly reporting on all recovery activities (in-house & outsourced).
  • Incoming correspondence actioned within 48 hours.
  • Annual review of closed files.

Important relationships

  • Develop and maintain working relationships with all internal stakeholders.


  • Excellent customer service.
  • Manage and maintain relationships with external agencies to achieve desired results.
  • Required Skills and Qualifications.
  • Knowledge, experience and personal competencies.



  • Sound knowledge of relevant statutory legislation and all legal procedures
  • Sound knowledge of Bank’s products.
  • Branch network knowledge.
  • Minimum of a first Degree in Social Sciences.

Required Competencies

  • 6 years experience in debt collections.

Personal Competencies:

  • Communications skills
  • Conflict management skills
  • Negotiation skills
  • Team work and cooperation
  • Good reporting skills
  • Sound judgement abilities


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