This is a regional role across Middle East and Germany. Heading the entire recovery vertical for Unsecured charged off portfolio. Effectively review and manage Charged-off accounts of Consumer Bank retail portfolio across MEG. Ensure successful Recoveries with the objective of maximize recoveries across MEG. Ensure effective Legal measures are taken against Delinquent Customers to safeguard the interest of the Bank across MEG. To manage effectively the in house recovery team. Drive best in class performance from onshore agencies and cross border recovery external collections agencies. Effectively manage law firms that manage legal cases and police cases. Enhance Recovery Rates. Working closely with collections Analytics & Strategy Manager to analyze vintage reports so as to deploy the right recovery strategies for different vintages and customer segments. Efficiently and effectively managing the Recovery team so as to maximize net recovery on collectable accounts. Efficiently and effectively managing Third Party Collections agencies complying with the group standards on Agency Management. Ensuring that all agency contracts and agreements are reviewed and sign-off accordance to group guidelines in partnership with sourcing team. Ensuring that all agencies are in compliance to TCF policies and Code of Conduct. Ensuring that all agency performances are reviewed on a monthly basis. Developing an Agency Audit Program based on Group Standards and ensuring that audit checks are carried out regularly, with all audit issues properly documented and action plans developed with resolution. Assisting the Head of Collections-MEG in regular reviews performance and ensuring that recovery cost are managed within budget. Identify, develop and continuously improve Recovery processes to ensure overall efficiency in terms of customer experience and Recovery Techniques. To develop and manage good relationships with the Law enforcement agencies
Meet all Middle East and Germany recovery targets.
Ensure strict adherance to all process standards across recovery vertical.
Satisfactory audits at all times. Both internal and external audits.
Excellent stakeholder management.
Cost management within approved levels.
Previous experience in collections and recoveries.
Minimum Graduate a must. Post Graduate preferred.
Good computer skills. Well conversant in PPTs, data management.
Strong analytical skills.
Managing culturaly diverse workforce.
Understanding of country regulatory requirements.
Understanding of dialers required.
Good overall understanding of early and late bucket collections.
Strong understanding of all collections and recovery Key performance indicators.