The successful candidate will be responsible for providing first-line recruitment advice and guidance for both our Student and Experienced Hire help lines aiming to respond to 80% of all telephone and e-mail queries “one and done”. Provide high quality, first-line advice and guidance on recruitment queries directed to the Student and Experienced hire recruitment help lines and mail boxes. These include clarification on the application and selection process, general enquiries from potential candidates and guidance on the offer and on-boarding process.
Escalate more complex queries to the Recruitment Services Coach or specific cases to the Student or Experienced Hire Recruitment teams giving all necessary details and documentation.
Build and maintain recognised levels of ‘excellent’ customer service.
Build and maintain good relationships with the Central recruitment teams.
Ensure compliance with the Data Protection Act at all times.
Maintain own continuous professional development to ensure advice given follows current recruitment law principles.
Take responsibility for keeping up to date with the firm’s recruitment policy and processes.
Support the Recruitment Services team with ad hoc recruitment activity.
Ensure knowledge of EY external website and careers section are maintained and proactive steps are taken to make appropriate improvements and recommendations.