• Support the Senior Manager, Corporate Accounts in developing sales plans by providing professional advice and input.
• Exercise thoughts leadership within allocated accounts, demonstrating an understanding of the business strategies and communication dependencies of the customer, demonstrates the compelling value proposition of MTN Enterprise solutions.
• Provide sales performance data to support management decision – making.
• Develop a contact strategy, create and maintain an account development plan for each of the allocated accounts.
• Ensure integrated channel management supported by appropriate systems such as the CRM; use knowledge management to increase the professionalism of account management.
• Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Use relevant metrics and measures to routinely monitor performance against targets and take appropriate actions to ensure targets are met and exceeded.
• Full integration of quality management processes within all sales activities for the allocated corporate accounts, ensuring effective deployment on a day to day basis.Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs.
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business.
• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
• Account for the fulfillment of the sales process – from lead generation to bill delivery.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Conduct research on potential customers and their disposable income using the data mining system.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.