Regional Operation Lead in Lagos, Nigeria

at Huawei

ICT / Telecommunications
Minimum Qualification
Bachelor's Degree
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female

Job Description

  • Oversee the provision of hands-on technical support on all IT related issues (hardware, software and network related) to end users across the organisation.
  • Assist the Director, IT in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.
  • Assist in the definition of IT strategies, plans, policies, projects and service levels.
  • Develop policies, processes and procedures that ensure incident management and control and define how IT related issues are identified, received, documented and corrected.
  • Keep abreast of global and local best practice as it relates to the unit’s activities.
  • Continuously review the unit/team’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
  • Identify required resources, personnel, funding to achieve the unit’s strategy.
  • Establish and maintain relationships with key internal and external stakeholders.
  • Coordinate the activities of the Service Desk/ Monitoring Center and ensure adherence to defined policies and procedures.
  • Coordinate the maintenance of error logs and ensure that appropriate steps are taken to facilitate speedy resolution of recurring service requests.
  • Coordinate the periodic analysis of issues and requests to identify frequently recurring issues and thus facilitate their speedy/efficient resolution
  • Ensure the escalation of irresolvable issues to relevant specialists in other units e.g. LAN/WAN and hardware operational problems to Network and Infrastructure Support team; enterprise solutions-related issues to Enterprise Solution support team.
  • Provide input on possible enhancements to existing systems/ products, based on user queries/ feedback.
  • Provide input into the selection of end user hardware and software based on knowledge of technical issues associated with the proposed brands.
  • Coordinate the activities of external vendors for asset maintenance and repair.
  • Keep abreast of new end user technologies and apply knowledge to banking industry customer.
  • Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
  • Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
  • Monitor and control the budgetary needs of the unit.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.
  • Perform any other duties as assigned by the Director, IT.



  • First degree or equivalent in a relevant discipline.
  • Postgraduate/ professional qualification in a related field will be an added advantage.
  • Eight (8) to twelve (12) years work experience, with at least three (3) years in a managerial role.


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