Relationship Manager, Business Banking (Maryland Mall) in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Job Purpose

  • Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
  • Meet clients  when required (ie once a month)
  • Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
  • Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Key Roles and Responsibilities

  • Relationship deepening by proactively reaching out to  & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
  • Acquiring from ETB client referrals (MGM)
  • On boarding clients on Business working capital (BWC) proposition.
  • Supporting the client on any client-initiated needs
  • Delivering on transactions, service requests, Mobile/Web training
  • Updating CDD/ AML
  • Managing Client’s credit situation

Qualifications and Skills

  • Good first Degree with a minimum of a second class degree
  • Requisite technical skills gained through professional associations and practical experience (3-5 years' experience)
  • Good working knowledge of banking products.

Skill Requirements:

  • Product broadening
  • Understanding of businesses and financials
  • Enhanced multi-product BC knowledge
  • Market and competition knowledge
  • Client engagement
  • Presentation and soft skills tailored to engaging business owners
  • Internal stakeholder engagement skills
  • Closing deals
  • Ability to drive and manage client interaction
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions

Journey Completion:

  • Discipline and time management to handle a client portfolio
  • Ability to solve problems and close issues without handing over
  • Strong analytical ability
  • Understanding of BC KYC/CDD principles

KYC/AML Clause:

  • Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
  • Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Contributes to:

  • Revenues, Asset and Liabilities of BC business at country and regional level.
  • Image and reputation of department and the Bank.



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