Relationship Manager - Priority Banking in Abu Zaby [Abu Dhabi], United Arab Emirates

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Description    Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management.


Key Roles & Responsibilities

 Focus on the analysis and satisfaction of Priority Customers’ financial as well as investment needs and objectives. 
 Provide the face of the Bank to the high net worth customers of the Bank. 
 Products involved are: IS/BA/FX, NTB A/c, Liability products and any new launches. 
 Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue. 
 Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions. 
 Induction of all (NTB) new customers brought in by the Branches & Direct Sales team. 
 Achieve “best in class” productivity in order to maximize the efficacy of the sales process. 
 Achieve the budgeted cross sell targets, consistency and penetration. 
 Aggressive Sales call plans to acquire large prospective customers through referrals. 
 Ensure coverage of customer base in accordance with the approved contact plans. 
 Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business Done, etc.) 
 Maintain and update customer information on C Manager. Accurate and timely generation of reports. 
 Activation of dormant accounts. 
 Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications. 
Customer Relationship Building : 

 Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. 
 Effectively meeting customer expectations and handling/ reduction of customer complaints. 
 Provide professional customer service to achieve a high percentage of customer satisfaction and retention. 
 Manage the portfolio to de-risk against attrition and achieve stability of book. 
 Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. 
 Serve as the one-point contact to the High Net Worth customers of the Bank. 

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