Relationship Manager, Priority Banking (Maryland Mall) in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

Job Purpose

  • Advise Priority Clients approaching Bank with complex individual needs
  • Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
  • Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team
  • Prepare and educate clients to interact via digital platforms

Key Responsibilities

  • Engaging and deepening activities

Methodically Engage (remote):

  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation
  • Needs/Achor Products
  • Individual banking products (PL, CASA etc), Wealth Products

Meet & deep sell (remote & in person):

  • Develop a comprehensive Account Plan for at least 20% of client base
  • Meet in person to meet advisory needs (once a month/quarter)
  • Connect client with specialists
  • Set up products
  • Conduct/connect for periodic CDD reviews
  • Conduct fulfillment & activate

Services (remote):

  • Refer most servicing activities to Client Service Officers/Managers
  • As needed by clients

Acquiring on referrals:
Connect & prepare (remote)

  • Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
  • Explain proposition & requirements in full

Needs/anchor products:
PL, CASA, Wealth Products

  • Meet, deep sell & train (in person)
  • Meet, listen and determine further needs
  • Set up anchor products & initiate cross-sell
  • Conduct/connect for CDD
  • Educate and conduct initial set up for online, ATMs, Client Centre
  • Conduct fulfillment & activate

Key Stakeholders:

  • Priority Wealth Specialists
  • Client Service Manager, Affluent
  • CDD team
  • Branch Manager

Skill Requirements

  • Product broadening
  • Enhanced multi-product Priority knowledge
  • Market and competition knowledge

Client Engagement:

  • Presentation and soft skills tailored to engaging Affluent Clients
  • Internal stakeholder engagement skills
  • Closing deals
  • Ability to drive and manage client interaction
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions

Journey Completion:

  • Discipline and time management to handle a client portfolio
  • Ability to solve problems and close issues without handing over
  • Strong analytical ability
  • Understanding of Priority CDD principles
  • AML/CDD CLAUSE Ensure all reasonable steps are taken to verify the identify customers.
  • Retain adequate records of identification, account opening and transactions
  • Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
  • Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank

Source of Leads:

  • Sales force generated (RM personal contacts) - Family of clients in particular
  • Affluent senior executives of employers (primarily BC/CC/CIC)
  • Affluent senior executives of employers in EB

Associated Client Journeys:

  • Acquiring from individual client referrals
  • Actively engaging during the first 3 months
  • Supporting the client on any client-initiated needs
  • Proactively reaching out to client for advice discussions
  • Delivering on transactions, service requests, mobile/online training
  • Proactively engaging with the "Hidden Affluent"
  • Updating CDD
  • Managing Client's credit situation
  • Migrating newly Affluent

Target Clients:

  • Priority ETB Clients



  Apply Now