Reservation Officer in Lagos, Nigeria

at Aero Contractors

Airline / Aviation
Customer Service
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

    Responsible for providing excellent services to customers in terms of ticketing reservations and Aero product to generate sales and ensure customer satisfaction and loyalty.

    Effect reservations & ticketing for all Aero clients to generate sales.

    Fare quotes to all Aero clients to provide the best applicable fares and generate sales.

    Reconciliation of sales returns to accounts for daily sales.

    Promote all Aero products to create awareness and generate sales.

    Answer inquiries regarding information such as schedules and procedures.

    Determine space availability on travel dates requested by customers and assign/sell such when available.


    A good university degree/HND in any of the Social Sciences or Business Management Disciplines.


    1-3yrs experience in Ticketing, Sales or Customer Service.


    Knowledge of basic airline fares and ticketing

    Knowledge of cash handling and debit card transaction

    Knowledge of air kiosk

    Excellent Customer service skills

    Excellent oral and written communication skills

    Ability to handle stressful situations

    Detail oriented and accurate

    Ability to perform basic mathematics

    Ability to work under minimal supervision

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