Restoring Family Links (RFL) Field Officer in Yobe, Nigeria

Healthcare / Medical
Project Management
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Main Responsibilities:

  • On a daily basis, interviews beneficiaries, including minors, with RFL needs, and responds to their enquiries, including by documenting RFL cases, providing phone calls, collecting and delivering Red Cross Messages
  • Ensures appropriate follow-up of cases requiring active tracing in the field
  • Maintains regular contact with enquirers obtaining and providing updates when/if available
  • Organises field trips for all RFL-related activities
  • Participates in assessments in Damaturu and Yobe state, if situations allows, to identify potential RFL needs and/or RFL follow up
  • Maintains close coordination with the Nigerian Red Cross Society (NRCS) volunteers on RFL
  • Disseminates on ICRC and RFL activities with formal and informal levels of audience
  • Develops and maintains positive working relations with community leaders and contributes to the acceptance of the ICRC and RFL activities
  • Provides field trip reports and regular, punctual updates on the RFL caseload
  • Contributes to the filing of documents related to the RFL caseload

Required Qualifications:

  • University degree
  • 2 years work experience in humanitarian work
  • Excellent command of written and spoken English, Hausa and Kanuri
  • Good computer skills: knowledge in Excel, Word, if possible PowerPoint.
  • Good knowledge of Nigerian geography

Personal Attributes:

  • Good analytical skills
  • Good English writing skills
  • Capacity to work within a team
  • Good inter-personal skills: ability to deal with people respectfully and showing empathy towards others, very good communication skills
  • Committed to work and able to work under supervision or independently as required
  • Able to work under pressure; flexible and open to extra working hours if necessary
  • Capacity to learn and to adapt to new work methods
  • Discretion and confidentiality, self-control
  • Aptitude for applying and ensuring compliance with ICRC directives and procedures



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