Retail Director in Lagos, Nigeria


Human Resources
Minimum Qualification
Bachelor's Degree
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female

Job Description


Develop, implement and lead training programs for new and existing hires and oversee professional development for existing employees

Create and implement the vision for the retail customer experience by partnering with key stakeholders across the company

Own and monitor all KPIs related to retail stores

Own payroll management, labor scheduling and budget management, including oversight of store P&L and distributing regular reports to senior management

Partner with store managers to staff stores as needed and develop a pro-active recruitment plan

Identify areas for improvement across all retail functions, i.e.: operational systems, processes and policies, customer service, etc.

Source, recommend and organize rollout of all technological enhancements and best practices across all retail locations

Partner with tech team on the development of digital tools to enhance customer experience

Own necessary processes to ensure stores are PCI compliant

Oversee retail loss prevention, shrinkage and aging report; identify challenges and opportunity to improve and minimize shrinkage

Effectively manage time and create rotational schedule for visiting all stores regularly.

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