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Develop, implement and lead training programs for new and existing hires and oversee professional development for existing employees
Create and implement the vision for the retail customer experience by partnering with key stakeholders across the company
Own and monitor all KPIs related to retail stores
Own payroll management, labor scheduling and budget management, including oversight of store P&L and distributing regular reports to senior management
Partner with store managers to staff stores as needed and develop a pro-active recruitment plan
Identify areas for improvement across all retail functions, i.e.: operational systems, processes and policies, customer service, etc.
Source, recommend and organize rollout of all technological enhancements and best practices across all retail locations
Partner with tech team on the development of digital tools to enhance customer experience
Own necessary processes to ensure stores are PCI compliant
Oversee retail loss prevention, shrinkage and aging report; identify challenges and opportunity to improve and minimize shrinkage
Effectively manage time and create rotational schedule for visiting all stores regularly.