As a key member of the Bank’s Retail Banking business, you will be responsible for working with the Risk Manager to ensure that the target customer outcomes relating to the Retail Banking product portfolio are being successfully delivered within the Bank’s risk appetite at all stages of the product lifecycle.
Personally, you will embody a high performance culture which inspires and motivates the Retail Banking team to deliver tangible results. You will become a role model in championing the Cooperative Banking Group values by working with colleagues across the Retail business to maintain and develop the organisational culture and company reputation, aligning with the successful delivery of the Customer Promise
- Working with the Policy and Risk Team to ensure the End to End governance and Risk Management frameworks are embedded
- Input to the production of monthly Risk and Issue reports for the Business Manager Policy and Risk and Head Everyday Banking
- Pro-active identification of control weaknesses within the End to End and other related processes and influencing/leading as required to address
- Defining requirements, utilisation and analysis of Management Information, using insight gained to determine key areas of focus
- Ensuring issues/exceptions arising are under management (taking a delivery role as required) and that evidence is provided for successful resolution of issues.
- Working closely with Risk and Policy and Product colleagues to ensure Incident / risk reporting and management is in place
- Review/feedback of audit/compliance reviews impacting Retail Banking
- Proven experience of operating at a similar level in Retail Customer and / or Risk environments.
- Proven understanding of the Bank’s Retail business and the wider UK Financial Market
- Substantial problem solving skills
- Strong relationship management and communication skills
- Ability to deal with multiple issues, tasks and priorities concurrently, with excellent attention to detail and proven organisational skills
- Uses a range of interpersonal skills and relationship building skills to deliver customer focused outcomes