Sales & Service Advisor in England, United Kingdom

at Mercedes-Benz UK Ltd

Trade / Services
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Main duties and responsibilities: 
• You are required to maintain ethical standards in accordance with Daimler AG Policies and the 
Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition 
• Provide motor quotations that meet customers needs and convert into sales in accordance with 
agreed targeted conversion rate. 
• Identify dealers/customers requirements, answer any questions and queries in respect of the 
Brand Insurance product and services, using own initiative and industry knowledge to decide best 
course of action to rectify customer issues. 
• Provide customers and dealerships with all relevant documentation regarding the policies. 
Ensuring information is accurate, complies with FSA regulation, and reflects information given by 
the customer. 
• Manage own activity within the UK insurance Compliance framework and within the regulated 
environment of the Financial Services Authority (FSA). 
• To manage queries concerning claims issues, escalating in accordance with DAIMLER INSURANCE 
SERVICES complaint management guide to ensure a high level of customer service and 
satisfaction in agreed FSA compliant manner. 
• To confirm verbal communication as necessary in writing, summarising and documenting 
conversations within the diary system. Ensure that the diary Management System is updated with 
any information received via the customer, dealership, or Brand Assistance lines to ensure smooth 
running of operation. 

• To deal with incoming postal enquiries within agreed period from date of receipt. Manage own 
diary to agreed levels. Ensure all renewals are invited in excess of FSA minimum of 21 days. 

Key Skills, Knowledge & Experience: 
• Previous Sales / Customer service experience, within targeted environment, preferably within the 
insurance industry. 
• Good telephone skills – preferably with call centre experience. Good communication skills, verbal 
& written. 
• High levels of organisational and administrative skills. 
• Works well within a team and takes personal responsibility for his/her own actions. 
• Detailed understanding of principals of insurance regulations relevant to the sale and distribution 
of insurance products. 

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