Sales assistants typically work for retail companies and are responsible for liaising with customers in order to ensure a transaction goes smoothly.
A sales assistant is expected to help customers choose between the company’s array of goods and services, process payments and maintain a high level of customer service.
- serving and advising customers – advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- taking payment
- helping customers to find the goods they want
- advising on stock amounts
- giving information on products and prices
- participate in stocktaking (counting and describing the goods in stock)
- price, stack and display items for sale and keep the store tidy and attractive
- arranging window displays
- promoting special offers or store cards
- package goods for customers and arrange delivery
- ordering goods
- take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
- Handling complaints or passing them on to the line manager.