Sales Service Officer (SSO) in Lagos, Nigeria

Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description


  • The Sales and Service Officer (SSO) is primarily a client facing role. The job holder has a responsibility to understand customer needs with a view to promote existing customers to appropriate recommendations and cross sell the company’s Prepaid Card solutions.


  • Ensuring all customer needs are met and sales opportunities are maximized.
  • Ensuring processes and procedures are completed accurately.
  • Prove a good personal judgment when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken.
  • Build and maintain good relationships with staff through a genuine desire to understand their needs and support them.
  • Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
  • Engage in conversation with customers, building rapport and asking questions in order to build a better understanding of their needs.


  • A degree in related field.
  • 2-3 years (or plus) of experience in sales services within the financial/banking sector.
  • Proven ability in customer service and building customer relationships.
  • Ability to identify customer needs and influence customers to take appropriate action to meet their needs.
  • Excellent customer service skills.
  • Strong verbal and written communication skills.
  • Customer driven with a strong focus on quality of service.
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