Sales Support Officer- Ordering in Lagos, Nigeria

at MTN Nigeria

Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

  • To provide sales support services in terms of time processing of orders as well as the management of accounts of all Trade Partners, Corporate Partners and Connect Stores
  • Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
  • Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
  • Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
  • Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
  • Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
  • Process account reconciliation for Trade Partners /Connect Store for excess funds available for use.
  • Generate reports on compensation due to Blacklisted cards for Trade Partners/Connect Store and Data Partners and communicate to enhance speedy use of lost funds.
  • Blacklist all Recharge cards reported stolen by the Trade Partners on PPMS (Prepaid Management System) self-help solution and prepare compensation.
  • Liaise with Distributors Account Managers on processes required in setting up a Distributor as partner with MTN.
  • Receive and process orders for MTN products from MTN trade partners and connect stores nationwide;
  • Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc.
  • Process order requests on IFS in accordance with stock availability and PPPs.
  • Administer product allocation/products mix/ departmental and regional business plan.
  • Monitor all MTN Trade Partners /Connect Store and Data Partners’ physical, logical and virtual orders and special projects.
  • Report and reconcile all transactions passing through the planning system.
  • Provide solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
  • Maintain all Trade Partners account and ensure they reflect the true position of their relationship with the organization.
  • Coordinate and advice Regional and Central Warehouse Inventory as it affects order processing for trade partners.
  • Process  termination of defaulting Trade Partners /Connect Store and Data Partners;
  • Prepare termination journal on receipt of motivation of termination due to violation of trade process.
  • Ensure that Balance on SOA/CLA is paid promptly to trade partners /connect store and data partners.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training

  • First  Degree in any related discipline
  • Fluent in English
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium  organization
  • Relationship Management Experience
  • Basic GSM
  • IFS fundamentals

Minimum qualification

  • BA, BEd, B.Sc or HND.



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