Provides support to SAP FICO Module;
Handles end-user requests for service
Categorizes and prioritizes each request to ensure that adverse impact to business operations is minimized and normal service is restored quickly.
Performs optimization of system resources to improve efficiency/performance
Establishes and maintains standards
Works with the different teams and IT partners in the different parts of the world in providing services to our internal customers.
Participates in ERP project implementation or modification/enhancements
Assists in the achievement of Operational Excellence objectives for overall system reliability, security, availability, responsiveness, effectiveness, and operational cost:
Assists in developing and monitoring service level performance metrics
Analyzes incident history records and conducts root-cause analysis on system failures that disrupt normal business operations
Upgrades system quality assurance processes and/or makes application and infrastructure changes to eliminate future incidents
Bachelor's Degree in Information Technology or other relevant fields (e.g., Finance)
At least 2-4 years SAP FICO support or implementation experience. Technical depth and breadth of experience is critical
Excellent customer focus and results-orientation
SAP Finance (General Ledger, Controlling, Asset Management, Projects Systems, Accounts Receivable)