Schools Examinations Operations Manager in Lagos, Nigeria

at The British Council

Minimum Qualification
Master's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

Purpose of Job

  • To support Examination Services in Nigeria in delivering school examinations on behalf of UK examination boards.
  • To provide a great branded customer experience for our clients and to maintain them at the highest professional standards as set out in the British Council's QCA (Quality and Compliance Standards), project outcomes, examinations boards and partner requirements.

Accountabilities, Responsibilities
(including people management and finance)

  • The Schools Exams Manager is responsible for developing relations with current and future clients in order to meet business targets.
  • Business growth: to grow the business and set country business strategy with CEM.
  • Leadership: to manage and motivate the School Exams team to achieve challenging objectives
  • Quality: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards and the inspection visits from Cambridge International Exams.
  • Financial control, monitoring and reporting: to manage the School exams business to target by monitoring and reporting income and costs on a monthly basis
  • Reliability: to ensure Schools examinations in Nigeria are delivered securely according to board requirements
  • Impact: to achieve impact for the UK and the BC through providing access to quality UK qualifications
  • To develop and manage the British Council Schools Network project so it remains a leader in the British Council global network

Main Duties

Examination Delivery:

  • Responsibility for the full cycle of operations of school examinations in Nigeria. To ensure that Schools Examinations in Nigeria are delivered to examination board, partners’ and QCA standards. To assist in delivery at peak times.
  • Compliance: To manage regular inspection visits from examination boards as well as carrying out regular inspections to schools, monitoring security processes against standards set by the examination board and QCA. Good record keeping is essential of all visits made. To conduct spot checks where necessary.
  • To respond to and implement appropriately recommendations from exam boards, partners and QCA reviewers.
  • To identify areas for increased efficiency in examination delivery and prepare plans to implement these.
  • To keep a database of malpractice cases, to monitor these nationally and investigate cases further where necessary. To work towards minimising cases of suspected malpractice.
  • To substitute for schools exams colleagues in Lagos.
  • To identify processes for rationalisation, standardisation and automation as part of the GNOME project.
  • To monitor and improve service delivery, and ensure best practice is delivered across Nigeria.
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