Collate field reports
Translate video reports into written reports
Ensure timelines and deadlines are met for each project delivery
Coordinate with all mystery shoppers to ensure their reports get in on time for collation
A strong analytical and observartory mind that would ensure that service gaps in service reports are noticed and documented
The succesful holder would posses strong observatory and report writing skills. Would have excellent writing skills. Would be able to translate video reports into written format and recognise service gaps in Service quality Reports.
Minimum of HND