Senior Account Manager in Lagos, Nigeria

at Standard Chartered Bank

Banking / Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

  • To effectively manage the irregular and substandard portfolio with Nigeria and report major irregularities.
  • To identify potential problems and recommend action, for work - outs ensuring that such action is taken in order to minimize losses.
  • To provide guidance to subordinates and other team members.
  • To assist the Country Head of Group Special Assets in setting standards and strategies to be adopted/endorsed by Group Special Assets Area Head West Africa
  • Report progress made on recoveries and comment on management to Country Head and or Area Head West Africa/ ED Finance and ED, OCC, CCRO Nigeria, CEO Nigeria.

Key Responsibilities

  • Over see the management and control of accounts falling within credits grades 12-14 and ensures action is implemented to minimize Bank losses and maximize recoveries.
  • Direct and/or monitor plans for CG12 accounts and any non-performing accounts by review of SARR.
  • Evaluate and advise on those accounts requiring interest suspension or provision and recommend write-downs and write off as necessary.
  • Track real potential loss positions and maximum possible loss positions and endorse provision forecast.
  • Handle customer enquiries and renegotiate repayment terms in difficult or exceptional cases.
  • Liaisons with solicitors regarding repayments terms in difficult and exceptional cases.
  • Manage solicitors regarding litigation process to ensure appropriate service is provided and recoveries are optimized with minimal legal cost to the Bank.
  • Ensure remedial action s are taken when required to keep performance of the unit in line with business objectives
  • Interpret MIS statistical information relating to performance of recoveries e.g. Delinquency ratio, volume of recoveries made, etc.
  • Remain alert to the risk of money laundering and assist the Bank's effort in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions transaction, safeguarding records and not disclosing suspicions to customers.
  • The development through appropriate training and other means, of quality personnel and equipping them with necessary competitive competencies and high level of skill equal to their responsibilities.


  • Credit Policy and Portfolio Committee
  • Early Alert Committee
  • To liaise with all Relationship Managers / OCC Units for submission of situational reports where such is deemed relevant.
  • Liaison with Relationship Managers, OCC , Credit Risk Control, Finance Department, Legal Department in respect of all matters to do with the Irregular and Substandard portfolio with Manager, Credit Risk Control for the raising and releases of provisions in respect of recoveries of bad debts.


  • Direct customer contact in respect of negotiations of account recovery
  • Liaison with Lawyers, Accountants, Liquidators , Receivers

Contributes To:

  • The profit (profit/loss account) of Standard Chartered Bank by minimizing losses and maximizing recoveries on Impaired Accounts and by controlling/reducing the volume of Impaired Accounts to improve overall asset quality of the bank parties.
  • Ensure that scheduled returns are submitted to conform to laid down standards required by Group.
  • Decide on priority of attention concerning major irregular/problem loans, where promptness of action could result in substantial recoveries to the Bank.


  • Strong negotiation skills to manage problem accounts in Nigeria.
  • Good interpersonal skills coupled with professional integrity in order to command respect and credibility in situations involving conflicting interests. (Internal and external).
  • Tertiary academic qualification and/or extensive practical know-how in accounting, finance and banking practice and theory.
  • Experience in the banking industry, with sound knowledge of risks involved in lending, particularly corporate lending.
  • Sound understanding of economic/political trends in Nigeria.
  • Sound understanding of accounting and legal practice in Nigeria.
  • Wide knowledge on lending techniques and procedures
  • Ability to resolve conflicts, manage crises and solve problems, withstand pressure, work fast, set priorities and organize management time among numerous accounts needing urgent attention simultaneously, with initiative, creativity, resourcefulness, analytical ability, energy and determination to execute and win.
  • Good communication and diplomatic skills
  • To accept full accountability, exercise initiative and have ability to motivate staff.
  • Sound knowledge of group lending/ control policies and strategies.
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