Senior Analyst/Programme Officer - Pensioner Support in Lagos, Nigeria

Consulting/Business Strategy & Planning
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job Description

  • This role reports to the Team Lead Pensioner Support and is primarily the first point of contact and responsible for dealing with all pensions enquires.

Duties & Responsibilities

  • Be the first point of contact for all callers to the customer service centre.
  • Ensure that high quality of service is delivered at all times.
  • Have full knowledge and ability to access all requests, including translation services to help meet the individual request.
  • Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries.
  • Complete customer satisfaction surveys and all outbound activities in line with team objectives.
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