Senior Business Analyst (IT) - Customer Travel in Dubayy [Dubai], United Arab Emirates

at Emirates Group

Airline / Aviation
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

To understand and contribute to the business strategies and operations related to customer experience at a major hub airport of an airline and ground handler. Capability to conceptualise, justify and deliver value added IT solutions that aligns with business drivers.

The job holder will analyse customer business strategies and plans, processes and practices as well as industry trends to make recommendations in quantifiable terms on where IT solutions and business transformations could produce benefits such as reduction in unit cost of operation, incremental revenue, enhanced productivity, improved decisions making and alignment with Emirates growth plans and strategy.


  • Degree or Honours (12+3 or equivalent) and specialisation in IT
  • Minimum of 8 years experience in a similar capacity in Passenger Service systems in the airline and travel industry. In-depth experience in airline passenger related check-in, ground handling, transfer management etc. A proven track record in business analysis for IT projects.
  • Experience in in-flight systems for customer, meet and assist, border control related IT solutions.
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