Senior Channel Operations Manager in England, United Kingdom

at Citrix

Computer Software
Project Management
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

The role will be responsiable for measuring key KPI’s of the programs success and the day to day management of the outsourced EMEA Operations department.



  • Drive initiatives around developing value propositions and positioning messages for channel programs
  • Manage the outsourced operations third party acting as the first Citrix escalation point , conducting regular reviews and measurement of performance against agreed KPI’s and providing direction for the outsourced team of 8 people
  • Managing the support of EMEA partner Co-Op funds
  • Managing the support of the advisor rewards program
  • Managing all EMEA partner inbound program queries and adapting methodology to changing requirements to ensure comopliance with the 24hr SLA
  • Managing all partner program appliactions & renewals agreements 
  • Conducting and liasing with internal departments to ensure financial and certification check are conducted on all partners 
  • Manual furfilment of specific channel programs – Multisite 
  • Ensuring overall partner comiliance and governace of CSA & VAD programs
  • Analyze partner metrics (overall business metrics such as pipeline/revenue/lead via Scorecard), Sales & Technical compliance
  • Partner with Marketing team to ensure channel programs are effectively communicated to and assimilated by the channel population in the region.
  • Analyze utilization of partner benefits. 
  • Drive the production of collateral content (presentations, program guides, and other sales tool) by leveraging internal and external resources. Enhance programs or create promotions to help develop partners based on feedback from partners and Citrix Channel Mgrs.
  • Develop and manage the Regional Channel Growth Plan – to include performance reviews of current channel, assessments of prospective partners and new markets, and identification of measurable plan attainment milestones.
  • Conduct research and requirements gathering with partners on an ongoing basis to ensure the scope and priority of channel development activities is aligned with the market needs.
  • Enable revenue achievement through the implementation and education of employees and channel partners on strategic programs. Establish a release schedule for the rollout of channel programs and communications that delivers channel messages at a pace that can be assimilated, and establishes a predictable cycle of communication and change. Work in collaboration with EMEA and regional Channel & Sales Operations resources specific input to their program development efforts, as well as leverage their work for implementation in the regions.



  • Advanced written and verbal communication skills
  • Strong organizational and planning skills
  • Ability to work effectively and collaboratively as a lead in a team environment
  • Advanced interpersonal skills to manage major activities 
  • Strong knowledge of competitive forces and trends
  • Strong skills in market analysis, definition and roll out of channel programs, and written communications
  • Solid understanding of key technologies and markets
  • Strong presentation skills and comfortable level in presenting before peers and customers.
  • Strong project management experience required 
  • Operations experience preferred
  • Ability to handle multiple tasks simultaneously and to complete assignments given aggressive time constraints with high quality level
  • Strong understanding of multi-channel environments & Citrix's channel focus
  • Travel: 15%-30%
  • Bachelor's degree in marketing or related field(s) required 
  • 7+ years of relevant experience 
  • Experience with updating/modifying web pages 
  • Excellent communication, presentation and interpersonal skills
  • Availability for travel as required
  • Accountability - Takes full responsibility for overall execution and delivery of critical tasks or projects (Stage 3)
  • Authenticity - Leads by example and wouldn’t think of asking others to do something he/she wouldn’t gladly do (Stage 3)
  • Communication - Creates an environment where others feel it is safe to be open and candid, and where conflicting ideas and opinions are regularly discussed (Stage 3)
  • Excellence Orientation - Exemplifies excellence by setting high standards for themselves and others, while demonstrating endurance and the ability to lead the team through major obstacles (Stage 3)
  • Teamwork - Works with and through others to consistently break down barriers between departments (Stage 3)
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