Senior Consultant - Technical Operations in Lagos, Nigeria

at Vodacom

ICT / Telecommunications
Consulting/Business Strategy & Planning
Minimum Qualification
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female
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Job Description

Key Responsibilities:

  • Providing escalation support for operations engineers through appropriate engagement mechanism for the top customers in the region.
  • Major incident and problem management - ensuring technical leadership for support teams during major service disruptions affecting customers in the region and provide guidance where appropriate for service restoration.
  • Front ending a listed few customers and providing focus support on the solution & operate part.
  • Overseeing the change management process relating to critical network / infrastructure changes and instigating backup plans for customers if required.
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