Senior Customer Call Agent in Lagos, Nigeria

at Casmax Consult

Industry
Consulting
Specialization
Customer Service
Minimum Qualification
HND
Required Experience
1 - 3 years
Employment Type
Full Time
Gender
Male or Female

Job Description

ob description:
    Handle customer complaints or inquiries via telephone, emails or text messages.
    Provide customers with needed information and support
    Make outbound calls.
    Receive inbound calls
    Ensure that customers/callers are satisfied.
    Gather information from customers..
    Consistently ensure call(outbound/inbound) quality
    Contributes to team effort by accomplishing related results as needed.
    Exhibiting competent product Knowledge.
    Promote good listening skills.
    Manage length of calls.
    Utilize computer technology to handle high volume of calls
    Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    Adherence to call script and call centre policies.
    Compile reports.

Responsibilities

ob description:
    Handle customer complaints or inquiries via telephone, emails or text messages.
    Provide customers with needed information and support
    Make outbound calls.
    Receive inbound calls
    Ensure that customers/callers are satisfied.
    Gather information from customers..
    Consistently ensure call(outbound/inbound) quality
    Contributes to team effort by accomplishing related results as needed.
    Exhibiting competent product Knowledge.
    Promote good listening skills.
    Manage length of calls.
    Utilize computer technology to handle high volume of calls
    Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    Adherence to call script and call centre policies.
    Compile reports.

Requirements

Qualifications and Requirements:
    Minimum of OND/HND/Degree or its equivalent in any field.
    Functional Requirements
    Communication (Local Language and English)
    PC/personal productivity tools - Words for windows, Excel, PowerPoint ,Mailing
    Excellent Communication Skills
    Customer Service Skills
    Excellent Telephone Etiquette
    Listening Skills.

INSTRUCTIONS:
=Only Lagos Resident will be Shortlisted for INTERVIEW
=Multiple Applications is NOT ALLOWED.
=Send CV:Casmaxconsult@gmail.com

  Apply Now

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