SENIOR CUSTOMER SERVICE/BUSINESS DEVT OFFICER in Lagos, Nigeria

at DEXTROIT CONSULTANTS

Industry
Food & Beverages
Specialization
Food & Beverages
Minimum Qualification
HND
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

  • Solve and Investigate customer’s long - standing or complex problems/issues
  • Seek and recruit new business opportunities
  • Communicate politely with customers by email, letter, face to face, telephone and other communication tools
  • Develop complaint or feedback procedures for the use of customers
  • Supervise the customer service teams to learn about the products and services of the organization
  • Develop the customer services standards, policies and procedures for the organization or department
  • Analyse the data or statistics to identify the customer service level, the organization is providing
  • Regularly conduct market research, market analysis and making market forecasts on real estate trends and consumer behaviour
  • Preparation of a sales plan which would be further broken down into measurable quarterly targets and objectives
  • Identification and analysis of business opportunities and presentation of relevant reports through line manager
  • Development and maintenance of client database and extraction thereof from  relevant data useful for the future articulation of marketing and sales strategies
  • Conduct post escalation reviews as warranted develop and present recommendation on escalation prevention strategies

 

Requirements

  • B.Sc/HND/NCE in Business Mgmt, Social Sciences or the Sciences 
  • Minimum of 3 years experience in relevant organisation

       Skills:

  • Excellent oral and written skills.
  • Organizing skills 
  • Database building skills
  • Analytical reasoning
  • Good customer relations
  • Customer research skill
  Apply Now

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