Senior Delivery Specialist in Lagos, Nigeria

at EMC

Industry
ICT / Telecommunications
Specialization
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

EMC provides the technologies and tools that can help you release the power of your information. We can help you design, build, and manage flexible, scalable, and secure information infrastructures. And with these infrastructures, you'll be able to intelligently and efficiently store, protect, and manage your information so that it can be made accessible, searchable, shareable, and, ultimately, actionable. 

We believe that information is a business’s most important asset. Ideas—and the people who come up with them—are the only real differentiator. Our promise is to help you take that differentiator as far as possible. We will deliver on this promise by helping organizations of all sizes manage more information more effectively than ever before. We will provide solutions that meet and exceed your most demanding business and IT challenges. We will bring your information to life.

Responsibilities

Areas of Responsibility:

 Provides custom integration implementation support on EMC products involving software, at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer.

Assists Customer Service in product implementation services. Works closely with EMC Sales, Customer Service, Project Managers and other PS personnel, Corporate Technical Support and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. 

Demonstrates strong interpersonal skills with EMC sales, PS and external customers.

Capable of working with minimum supervision in the performance of assigned tasks.

Supports and reports to engagement Project Manager while assigned to active customer engagements.

Advises Project Manager on Level of Effort required to perform assigned software implementations.

Regularly communicates status of project and all applicable customer issues to the Project Manager.

Performs according to established safety standards.Reports unsafe situations and recommends improvements. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Program Managers and Project Managers informed of activities, alerting of any issues promptly.

Provides updates to EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution.

Completes end-of-project reports.Tracks, maintains and reports any travel and expense activities which are re-billable to the customer based on the engagement's Statement of Work.

Seeks advice or assistance from PS management and/or CS Technical Support as required during difficult customer situations. Works in conjunction with EMC CS colleagues to ensure effective resolution of technical issues encountered during implementations.

Installs EMC software products in a Mainframe and/or Open Systems hardware environment. Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction.

Successfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results.

May occasionally be called upon to act as a back up to the Project Manager or to provide team technical leadership on specific implementations. May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring.

Represents EMC in a professional manner to customers, EMC Partners and other EMC personnel at all times.

Trains customer personnel when authorized by PS Management May be required to coordinate the necessary resources within EMC to resolve issues or problems.

May be required to support Program Managers, Project Managers and Solutions Architects in developing Scopes of Work and Project Plans. May also occasionally support other activities as necessary.

Provides assistance to EMC technical teams in the development of custom solutions and implementation preparation.

EMC Proven Professional Certification desired.The role may have one of the additional sets of "specialty" responsibilities as required by the hiring manager

Requirements

Desired Skills and Experience

TECHNOLOGY  REQUIREMENTS:

 a)     Oracle * Solid understanding of Oracle Database (multiple versions) and RAC. * Possesses knowledge of products, tools, services, messages and content associated with Oracle solutions. * Solid understanding of replication technologies. * Oracle DB Admin certification required Microsoft Exchange * Four to six years of experience with Microsoft Exchange 20xx technology. * Solid knowledge/experience of Microsoft Windows and Exchange consolidations & migrations. * Understanding of replication technologies required. * MCSE, MCSA, MCP, MCTS certification required SAP * Understanding of SAP applications, SAP NetWeaver, BASIS administration, and SAP infrastructure. * Possesses knowledge of products, tools, services, messages and content associated with SAP solutions. SQL & Sharepoint * Understanding of SQL Server + SharePoint technologies. * Solid knowledge/experience of Microsoft Windows and SQL Server + SharePoint consolidations & migrations. * Solid understanding of replication technologies required. 

b)    Virtualization * Focused on supporting customer initiatives in the Virtualization, Network Convergence, and Cloud Enablement markets. * Extensive and comprehensive knowledge of networking media, protocols and vendor portfolios. * Experienced working knowledge of multiple server architectures, distributed systems and platform operating systems. * Experienced working knowledge of Data Center Design characteristics including, but not limited to, power, cooling, racking, cabling, operations, and security. * Recognized expert in one of the following VMWare portfolio or Microsoft Hyper-V or Citrix virtualization architectures. * Extensive UNIX or Linux knowledge including system administration, network administration, debugging and troubleshooting is required. 

c)     Converged Networking * Focused on supporting customer initiatives in the Virtualization, Network Convergence, and Cloud Enablement markets. * Extensive and comprehensive knowledge of networking media, protocols and vendor portfolios. * A minimum of 3 years of domain experience in the networking industry as integration engineer. * Extensive knowledge of Ethernet, TCP/IP, ATM, and Routing Protocols is required * Knowledge of Fibre Channel internals and architectures and knowledge of complementary storage products along with FCoE is desirable. * Extensive UNIX or Linux knowledge including system administration, network administration, debugging and troubleshooting is required. 

Critical Hiring Criteria

Proficiency in Unix Shell Scripting,

Proficiency in Pearl scripting,

Proficiency in Powershell,

Proficiency in hardware, software and/or operating systems environments specifically Windows and Unix Organizational skills.

Customer focused.

Problem solving skills.

Ability to work in a team environment.

Interpersonal skills

Previous professional experience in Nigeria

In-depth understanding of  the local market

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