Senior Director, Insight & Customer Strategy in Lagos, Nigeria

at Oracle

Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Job ID: 160012M5 
Location: Nigeria


As the leader of EMEA Insight Team for ECEMEA region, you will be measured on the following metrics:

  • Deliver the Insight team KPIs for the region incl. revenue impact, customer satisfaction, etc.
  • Increasing license revenue and market-share growth for business applications
  • Increasing Oracle’s win/ loss ratio
  • Elevating the quality of sales and shortening of sales cycles
  • Strengthening of customer satisfaction.

Job Descriptions
The individual will be a leader of the Oracle Insight program, driving delivery of value to EMEA-based customers focused on business specific issues. Key job elements include:

  • Leads a team of high-calibre Insight Directors with the goal of achieving Oracle’s SaaS related business objectives
  • Leads customer engagements with the top customers and delivers high impact (impact = closed license revenue and customer satisfaction)
  • Provides direct deal support by leveraging industry knowledge, management consulting skills and analytical abilities in identifying key drivers, assessing process capabilities and developing a business case for business process enhancement.
  • Integrates specific industry strategy, customer operational objectives and business process understanding to define a clear solution strategy with actionable value communication and enables a successful customer experience
  • Contributes to team thought leadership through constantly synthesizing the customer experiences into content and methodologies that can be leveraged
  • Leads the development of industry specific tools and analytical processes to be leveraged by the sales, marketing and consulting organizations in their respective roles.
  • Demonstrates analytical and problem solving skills, and strong management consulting skills to influence thinking or gain acceptance of multiple customer constituencies.

Required Skills
Proven managerial experience of leading high-performance teams.

  • Demonstrated ability to learn quickly and participate on strategic consulting projects with varied industry focus and business imperatives
  • Proven aptitude to work in a virtual team environment and ability to build consensus
  • Exceptional business problem solving combined with strong analytical and interpersonal skills
  • Outstanding oral and presentation communication skills
  • Knowledge of ERP and IT systems with emphasis on business applications is preferable but not essential.


  • The ideal candidate will have 4-6 years of management experience with overall 15+ years of total experience. His experience will include career stints with industry leading companies in a functional management role in Financial Services, Manufacturing Retail & Distribution, Telecommunications or Public Sector will be a strong advantage.
  • The ideal candidate will have an MBA from a top-tier business school. An undergraduate degree in a quantitative field would be preferred. Further, he/she will have complete fluency in English. Knowledge of any other European language or Arabic will be a plus.

Work & Compensation

  • The work hours are flexible.
  • Some travel may be required and can be self-managed, providing a high degree of work-life balance.
  • Compensation will be attractive and highly competitive.
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