Senior Engineer, Roaming Core, VAS & POI Performance in Abuja, Nigeria

at Etisalat

Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description

  • Manage all roaming performance Analysis (Data, Voice, SMS)
  • Responsiblefor VAS services performance analysis e.g. SMS, VSMS, RBT, DT, MCN, USSD etc.
  • Manageperformance analysis of all local and international POIs.
  • Followup on all issues related to Roaming, VAS and POI until they are resolved.
  • Proposesolutions to solving all Roaming, VAS and POI problems on the network.
  • Liaisewith Network Operations and Wholesale & Carrier teams to resolve all ZeroASR issues on the network on both local and international POIs.
  • Workwith the drive test team to analyze the roaming drive tests.
  • Coordinate allVAS related performance degradation with VAS planning and Operations to resolveall issues.
  • Escalate alldegradations in ASR, NER and ALOC to the relevant teams to resolve theproblems.
  • Work with theRoaming and Network operations teams to solve all roaming related issues forboth inbound and outbound calls.
  • Implementnecessary communication strategy for the improvement and awareness of qualityissues across all departments.
  • Report asnecessary on changes in standards (internally and externally initiated) and onperformance against standards as customer perception side
  • Perform any duties as assigned by Manage, QoS Analysis.     



  • First degree orequivalent in Electrical Engineering     

Experience, Skills & Competencies       

  • Three (3) to five (5) years relevant work experience.
  • Network Operations
  • Telecommunications & Mobile Network Standards & Specifications
  • PersonalEffectiveness
  • Problem Solving
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus


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