Senior Finance Manager - Online & Retention in England - Slough, United Kingdom

at Telefónica UK

Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

The Consumer Finance team provides decision support to the Commercial functions in the business (e.g. Sales and Marketing).   This role is in the Sales and Service Finance team (a part of the Consumer Finance Team), that provides decision support to the Sales (Online, Retail, Indirect, Telesales) and Customer Service operations.


  • Challenge and drive the channel to deliver Sales targets
  • Ensure that Online Media spend (c.£50m) delivers optimal return
  • Develop and provide Online P&L to measure Online performance
  • Manage the c.£700m investment in retaining and upgrading our customers – delivering the lowest possible customer churn
  • To support the general managers for the Online Channel, Retention and Trading
  • Lead a team of 2 direct reports  (1 Online, 1 Retention) – both are qualified accountants
  • Bring Online best practice knowledge to influence and drive improvements in Online delivery
  • Review trading performance in the Online channel and drive the team to deliver to trading plans
  • Analyse the impact of pricing decisions – recommend actions for future trading propositions based on performance
  • Develop P&L reporting for Online Channel and ensure that targets are delivered
  • Understand the drivers of customer churn and recommend actions to improve
  • Analyse, control and optimise the Upgrade and Retention spend to ensure that the financial budget and churn targets are delivered
  • Manage and produce the budget/forecasts for Online and Retention.


  • Qualified Accountant with a background in Commercial Finance
  • Solid expereince managing and business partnering across non finance functions
  • Experinence and Knowledge of Online Trading and Sales Channels
  • Strong influencing skills with the ability to provide extensive decision support
  • Ability to measure sucess within the Digital and Online Sales Channels


  Apply Now

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