Senior FX Support Analyst in England - London, United Kingdom

at RBC Wealth Management

Banking / Financial Services
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description


The candidate will be responsible for the operational and technical production support of applications within FX Technology to ensure prompt resolution to any production problems. To partner across IT and assigned business lines to ensure requirements and issues are understood and to develop solutions to production incidents as they occur.  In Brief;


• Supporting IT solutions for various business lines globally

• Offering technical expertise and support for the systems used

• Managing and resolving incidents and outages

• Managing requests for changes, system releases and capacity planning

• Disaster Recovery, planning and execution.


Support of  all FX applications. Understanding business rules, processes, systemic monitoring and performance matrixes, to be able to provide solutions and support during production problems

Proactively identify application deficiencies and provide/recommend solutions to the support team and business units

Proactively seek opportunities for process improvements

Participate in project walkthroughs to assist with the transition of projects from development to support

Provide input to change requests as required

Responsible for creating accurate and complete requirement documentation for issues raised in production environment

Responsible for FIC Incident Management Reporting and follow-ups

Responsible for follow up on any open production issues to ensure team adheres to the terms of the SLA for resolution

Responsible for ensuring all audit, SOX and compliance items assigned to support team gets resolved within expected deadlines – globally




Experience in Solaris Unix / Linux / Windows environments and basic scripting

Experience with Sybase SQL

Good product knowledge of FX Spot and Forwards. NDF’s, Currency Options and simple MM products

Previous experience of working in a Front Office trading IT environment and Front Office support role



Experience of implementing trading systems for both in-house developed and 3rd party supplied would be advantageous

Knowledge or previous experience of Murex, Infinity, Kronos, Progress Apama, Dealhub, Geneos, FXall, EBS, Reuters Dealing

Exposure to e-commerce trading systems, understanding pricing issues, integration of clients would be beneficial

Experience of integrating and supporting deal feeds into trading systems

Project Management experience

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