Senior IT Assistant in Lagos, Nigeria

Banking / Financial Services
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

• Primary point of contact on all matters related to hardware, software and communications support for the CO.


• Work closely with other IT support elements, both within the region and in ITS.


• Perform IT activities for all CO support components, including installation of communications, hardware, system software, and telephony.


• Under the direction of the Regional IT Program Manager, assist in establishing the IT budget for the CO.


• Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.


• Advise Regional IT Specialist on standard IT equipment orders for CO.


• Under the direction of Regional IT Program Manager, evaluate and pilot test new products and services, both hardware and software.


• Propose IT applications and coordinate their implementations.


• Provide IT training for staff members, particularly for newly hired staff.


• Administer WBG information security standards, including requesting IT accounts, SecurIDs, remote access and passwords.


• Provide local expertise on all WBG Standard Software and Corporate applications.


• Follow up with all fixes and repairs to IT problems for Country Office.


• Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences.


• Prepare laptop PCs for mission travel.


• Train laptop users in remote access systems, such as SSL VPN, Fiberlink and Webmail


• Disseminate IT information to Country Office and visiting staff with the ITS Outreach team.


• Coordinate Country Office moves of IT hardware and communications.


• Ensure Service Level Agreements are maintained with local maintenance providers.


• Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG IT standards.


• Adhere, advise and enforce the technology standard requirements and procedures of WBG.


• Maintain a proper inventory of all CO IT related equipment and software.


• Maintain records in CO database for offices that have been identified as areas of primary support.


• Assist staff in procurement of cell phones and Blackberry devices.


• Ensure that the integrity and security of WBG Systems are not compromised from within or outside the corporation.


• Collect feedback on IT services from clients, through surveys and other tools, and inform the Regional IT Program Manager.


• Use the ‘Remedy’ call tracking system to track work and analyze reports to identify problem areas and training opportunities.


• Monitor local and international technology trends and developments.


• Act as department’s software asset custodian and ensure licensed software is tracked and maintained in line with Software Asset Management (SAM) Policy, Process and Procedure manual.



• Bachelor degree in Information Technology (or equivalent combination of education and experience), and a minimum of 3 years’ experience working in the office technology support field.


• Proven computer literacy.


• Experience with WBG’s standard operating systems and desktop software including but not limited to Microsoft Windows 7, Office 2013, Outlook 2013 and SAP.


• Experience with Dell, Lenovo and HP hardware, including servers.


• Knowledge and experience with Cisco network equipment.


• Experience with Wide Area Networking and remote access systems.


• Working knowledge of office technology hardware - PCs, printers, fax machines, modems, etc.


• Ability to trouble-shoot problems over the telephone


• Excellent communications skills; the ability to listen and then clearly describe the problem and proposed solution


• General knowledge of the mission and business requirements of the International Finance Corporation


• Proven ability to work alone and in a team environment


• Able to translate technical material and descriptions into layman’s terms.


• General knowledge of WBG mission and business requirements


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