Senior IT Assistant in Lagos, Nigeria

Industry
Banking / Financial Services
Specialization
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

• Primary point of contact on all matters related to hardware, software and communications support for the CO.

 

• Work closely with other IT support elements, both within the region and in ITS.

 

• Perform IT activities for all CO support components, including installation of communications, hardware, system software, and telephony.

 

• Under the direction of the Regional IT Program Manager, assist in establishing the IT budget for the CO.

 

• Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.

 

• Advise Regional IT Specialist on standard IT equipment orders for CO.

 

• Under the direction of Regional IT Program Manager, evaluate and pilot test new products and services, both hardware and software.

 

• Propose IT applications and coordinate their implementations.

 

• Provide IT training for staff members, particularly for newly hired staff.

 

• Administer WBG information security standards, including requesting IT accounts, SecurIDs, remote access and passwords.

 

• Provide local expertise on all WBG Standard Software and Corporate applications.

 

• Follow up with all fixes and repairs to IT problems for Country Office.

 

• Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences.

 

• Prepare laptop PCs for mission travel.

 

• Train laptop users in remote access systems, such as SSL VPN, Fiberlink and Webmail

 

• Disseminate IT information to Country Office and visiting staff with the ITS Outreach team.

 

• Coordinate Country Office moves of IT hardware and communications.

 

• Ensure Service Level Agreements are maintained with local maintenance providers.

 

• Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG IT standards.

 

• Adhere, advise and enforce the technology standard requirements and procedures of WBG.

 

• Maintain a proper inventory of all CO IT related equipment and software.

 

• Maintain records in CO database for offices that have been identified as areas of primary support.

 

• Assist staff in procurement of cell phones and Blackberry devices.

 

• Ensure that the integrity and security of WBG Systems are not compromised from within or outside the corporation.

 

• Collect feedback on IT services from clients, through surveys and other tools, and inform the Regional IT Program Manager.

 

• Use the ‘Remedy’ call tracking system to track work and analyze reports to identify problem areas and training opportunities.

 

• Monitor local and international technology trends and developments.

 

• Act as department’s software asset custodian and ensure licensed software is tracked and maintained in line with Software Asset Management (SAM) Policy, Process and Procedure manual.

 

Requirements

• Bachelor degree in Information Technology (or equivalent combination of education and experience), and a minimum of 3 years’ experience working in the office technology support field.

 

• Proven computer literacy.

 

• Experience with WBG’s standard operating systems and desktop software including but not limited to Microsoft Windows 7, Office 2013, Outlook 2013 and SAP.

 

• Experience with Dell, Lenovo and HP hardware, including servers.

 

• Knowledge and experience with Cisco network equipment.

 

• Experience with Wide Area Networking and remote access systems.

 

• Working knowledge of office technology hardware - PCs, printers, fax machines, modems, etc.

 

• Ability to trouble-shoot problems over the telephone

 

• Excellent communications skills; the ability to listen and then clearly describe the problem and proposed solution

 

• General knowledge of the mission and business requirements of the International Finance Corporation

 

• Proven ability to work alone and in a team environment

 

• Able to translate technical material and descriptions into layman’s terms.

 

• General knowledge of WBG mission and business requirements

 

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