The Senior IT Business Process Analyst will apply business process functional knowledge to document and improve processes with the objective to improve business efficiency. This individual will analyze, develop, document and optimize processes, metrics and work instructions to meet performance and measurement goals. This individual will be required to identify any gaps and propose solutions as well as analyze and measure the effectiveness of existing processes.
Candidates who meet the above requirement should email their resume to firstname.lastname@example.org and email@example.com. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.
Research: May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research.
Process Architecture: Designs processes using defined methods. Ensures process mapping is complete and accurate. Interviews stakeholders and process owners to define processes.
Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. May apply Lean / Six Sigma concepts and techniques to process improvement initiatives, including completing Lean / Six Sigma analyses and tasks.
Performance Management & Control: Develops performance metrics to establish process success. Reviews data post- implementation to measure outcomes and impacts. May develop recommendations to minimize impacts.
Change Management: Participates in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
Must be able to function in a multi-cultural environment.
Experience with process design, requirements gathering.
Process decomposition and facilitation skills.
Critical analysis and reporting skills.
Exposure to Six Sigma/Lean methods, Financial Analysis tools and Change Management.
EXPERIENCE8-10 years working experience in a similar role or 5 years general business experience.
Previous experience in a Consulting or Telco firm will be an added advantage.
EDUCATIONAL QUALIFICATIONA first degree in Computer Science, Electronic Engineering or related fields.