Senior Manager - Network Assurance in Lagos, Nigeria

at Airtel Nigeria

Information Services
Minimum Qualification
Bachelor's Degree
Required Experience
10 - 15 years
Employment Type
Full Time
Male or Female
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Job Description

  • Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner 
  • Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
  • Assurance of parameter data/change requests for active
  • Track and record service assurance impacting outages
  • Trigger Service Assurance sign-off
  • Follow through to ensure completion of Service Assurance sign-off
  • Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within BSS/Transmission/Core

  • Ensure timely reporting from partner NOC as per contractual and agreed timeline
  • Follow through for on-demand assurance reports 
  • Generation of reports to measure, analyze and improve NOC management process

Management of Change end-to-end

  • Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow up

  • Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between TowerCo and Manage Service Partner NOC

  • Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC


  • Drive daily outage sign-off between active and passive partners
  • Partner NOC KPI monitoring and sign-off
  • Develop updated Quality Assurance methodologies using in-house or external resources
  • Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
  • Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
  • Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services



  • Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
  • Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
  • Vendor Management
  • Project Management
  • Network Audit and functionality testing
  • Business analysis
  • Analytical, Statistical and Presentation skills
  • Sound MS Excel skill
  • Knowledge of Performance managements systems/tools/support systems

 Relevant Experience

  • Minimum 10 years’ experience in a GSM/Mobile company
  • Minimum 6 years Network Operations Assurance in Telecom
  • Minimum 3 Vendor Management experience
  • Minimum 4 years BSS/Transmission experience
  • Minimum 5 years Network Assurance experience

 Other requirements

  • Attention to details
  • Good negotiator
  • Integrity
  • Innovative
  • Analytic
  • Multi-tasking
  • Professionalism


  Apply Now

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