Senior Manager, Performance Management in Lagos, Nigeria

at MTN Nigeria

Project Management
Minimum Qualification
Master's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

Job description
  • Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
  • Innovation – identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
  • Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
  • Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
  • Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
  • Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.
  • Continuously review performance management trends, contribute to the development of strategy and provide advisory services to line management and supervisors with respect to performance management and recognition
  • Enable and support operational transformation across the business and define key performance indicators to measure success at the Enterprise, Divisional and Individual levels.
  • Ensuring clear and shared understanding of business performance drivers and KPI alignment.
  • Ensuring alignment between the investment in people through the IPF process and improvement in business performance.
  • Proactively measuring and tracking performance to sustain Business performance (EBITDA per Employee, GCA Result, etc. )
  • Proactively monitoring and tracking poor performance improvements 
  • Identify and deploy metrics to improve business performance.
  • Implement and coordinate employee performance management and recognition activities within MTNN including performance target setting campaigns and appraisal system improvement feedback.
  • Oversee the Performance Appraisal and Agreement component of the IPF Framework for all employees.
  • Conduct spot checks on business deliverables and proactively escalate issues to MTNN leadership team where required.
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