Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs. Roaming service activation & Troubleshooting. Configuration and Testing activity.
- IREG tests preparation and execution as per business defined targets
- Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
- Roaming Traffic analysis and improvement action plan to be driven
- Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
- Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
- Ensure Weekly Governance with Business, IT and RA to review the status of new launches, Customer complaints and fraud
- Monitoring of Roaming Inbound and Outbound Traffic
- Regular Configuration audit and implement service gaps
- Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds
- Understand the roamers performance by managing roaming tests,
- Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,
- Roaming statistics database for reference
- Track and Review Roaming TT,CR,IREG test, Dashboard
- IR Database management and SIM management
Detailed and Effective Documentation.
- Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to :
- Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity and Utilizations for the Roaming Suite
- NCP and Project Related document
- New Roaming Products
- Roaming N/W KPI & SLA
- Roaming IR Database
- SIM Management Doc
- Technical relationship with Roaming partners
- Ensure Response to the Roaming Partners Queries/Issues
- Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.
- Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science
- Detailed working Telecommunications Knowledge
- Analytical and Presentation skills
- 2 - 4 years of Work Experience on an Telco Roaming/Settlement Systems
- Networking roaming experience,
- Experience in Core/Radio Network, GSM.
- Good project management knowledge
- Experience in measuring and analyzing network KPI ‘key performance indicators’
- Personal Integrity and good interpersonal relationship
- Must have excellent organizational and communication skills.
- Highly organized and good at implementation
- Time management skills with commitment to project timelines.
- Self-motivational skills
- Good analytical and problem solving skills.
- Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point