Senior Officer: Data Voice Roaming IREG in Lagos, Nigeria

at Airtel Nigeria

Industry
Telecommunications
Specialization
Telecommunications
Minimum Qualification
Bachelor's Degree
Required Experience
3 - 5 years
Employment Type
Full Time
Gender
Male or Female

Job Description

Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs. Roaming service activation & Troubleshooting. Configuration and Testing activity.  

  • IREG tests preparation and execution as per business defined targets
  • Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
  • Roaming Traffic analysis and improvement action plan to be driven
  • Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
  • Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
  • Ensure Weekly Governance with Business, IT and RA to review the   status of new launches, Customer complaints and fraud
  • Monitoring of Roaming Inbound and Outbound Traffic
  • Regular Configuration audit and implement service gaps
  • Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds
  • Understand the roamers performance by managing roaming tests,
  • Suggest and implement the right solutions in order to keep the   roamers and to improve the roaming traffic,
  • Roaming statistics database for reference
  • Track and Review Roaming TT,CR,IREG test, Dashboard
  • IR Database management and SIM management

Detailed and Effective Documentation.

  • Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to :
    • Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity and Utilizations for the Roaming Suite
    • NCP and Project Related document
    • New Roaming Products 
    • Roaming N/W KPI & SLA
    • Roaming IR Database
    • SIM Management Doc

Vendor/Partner Management

  • Technical relationship with Roaming partners
  • Ensure Response to the Roaming Partners Queries/Issues

Time   management

  • Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

 

Requirements

  • Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science
  • Detailed working Telecommunications Knowledge
  • Analytical and Presentation skills

Relevant Experience

  • 2 - 4 years of Work Experience on an Telco Roaming/Settlement   Systems
  • Networking roaming experience,
  • Experience in Core/Radio Network, GSM.
  • Good project management knowledge
  • Experience in measuring and analyzing network KPI ‘key performance indicators’

Other requirements

  • Personal Integrity and good interpersonal relationship
  • Must have excellent organizational and communication skills.
  • Highly organized and good at implementation
  • Time management skills with commitment to project timelines.
  • Self-motivational skills
  • Good analytical and problem solving skills.
  • Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point

 

  Apply Now

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