Senior Program Manager - SapientNitro,Eden House, London in England, United Kingdom

at SapientNitro

Marketing and Advertising
Project Management
Minimum Qualification
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female
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Job Description

The primary functions of this position include project and program management, client management and team leadership. The Senior Manager, Program Management position requires a sufficient breadth and depth of expertise in Sapient’s capabilities to lead large multi-disciplinary teams of people to successfully deliver integrated client solutions. The most typical project roles for the Sr. Manager, Program Management are Project Manager (PM), on projects with team sizes ranging from 25-35 people, and Program Manager (PGM), for relatively small-scale programs (2-5 projects). 

The Sr. Manager, Program Management manages complex, multi-track projects or small-scale programs to an acceptable level of risk by balancing scope, time, cost and quality while maintaining a positive environment that promotes individual development and high performance standards. He/she uses advanced problem solving skills, business skills, solid verbal and written communication skills, excellent relationship building skills, as well as strong leadership and team management skills. He/she must have a solid understanding of project management tools and approaches to manage complex, multi-disciplinary projects and the flexibility to lead diverse and dynamic teams to deliver balanced integrated solutions to our client’s challenging business problems. 



  • Structures and manages integrated, multi-track projects and/or programs of multiple projects. Leads the development and tracking of integrated project plans. Adapts and applies the Sapient Approach to meet project and program objectives and client business drivers. Establishes and maintains project and/or program communications. Oversees project estimations and staffing. Oversees the development of project deliverables. Establishes and maintains processes to manage scope over the project lifecycle. Identifies and manages project and/or program issues. Sets project quality and performance standards. Assesses and manages risk within, and across, multiple projects. Maintains project tracking and information systems
  • Partners with other project leaders to lead teams of 25+ people. Builds and structures the project team to ensure maximum performance. Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria. Ensures key project and program-wide roles and responsibilities are defined. Ensures the use of best practices and applies lessons learned from previous projects. Ensures a positive, collaborative work environment for the team. Directly supervises the work of Associate Project Manager(s), Project Managers, Track Leads & Domain Leads. Mentors and coaches project team members, as appropriate. Manages third-party partner and/or vendor relationships, as necessary
  • Responsible for ongoing client satisfaction. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.). Develops relationships with, and ensures the appropriate participation of, key client stakeholders and client executives. Provides day-to-day project contact for the client
  • Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.). Works with business unit leadership to pursue, shape and sell holistic Sapient client solutions utilizing innovative sales tools and strategies. Participates in recruitment and hiring activities, including interviewing and conducting hiring exercises for Associates, Sr. Associates, Managers and other Sr. Managers in the Program. Management Domain. Manages the career of up to 6 individuals
  • Participates in, and assists with, company events such as training and internal initiatives. Contributes to the ongoing development of the. Program Management Domain and community at Sapient. Participates in progress and quality reviews of other projects. Actively shares knowledge and learning from project experiences


  • Bachelor’s degree required, MBA/ Master's degree preferred
  • 7-10 years project management experience in successfully delivering marketing and technology solutions; consulting experience preferred
  • Mandatory experience leading diverse project types and future interest should include supporting the following project types: technology, creative and strategy
  • Experience using object oriented design and development methodologies- Agile experience required
  • Led diverse teams of 25 or more people in dynamic and fast-paced environments in a globally distributed model, with resources representing multiple disciplines (such as marketing, technology, creative, production)
  • Accountability for budget or client revenue of $3M-$6M
  • 3+ years of client management experience with primary accountability for peer-level client relationships at the executive level across marketing & technology departments; experience should include external client management and negotiations
  • Experienced multiple full project lifecycles from business development to final delivery
  • Experience managing multiple projects simultaneously (preferably in an integrated program)
  • Experience and interest in supporting new business initiatives
  • Demonstrated ability to craft and define a strategic business solution based on broad client goals


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