The Senior Project Manager is responsible for defining, measuring, analyzing, improving and controlling key business process improvement initiatives across the Philippine GSC Operations.
The role of the Senior Project Manager will be to coach, mentor and train project teams across all lines of business as well as act as a leader and change agent.
The Senior Project Manager will have experience in delivering projects and a proven track record of implementing change that delivers a tangible business benefit using the appropriate quality management tools and methodology.
He/she will have oversight of all the process improvement initiatives within the Philippine GSC Operations, and will support and guide the process improvement team on delivering change. This role will require an ability to deal with complex business challenges, tight deadlines, competing priorities and interaction with the Management team.
Identifying and overseeing business process improvement opportunities within the Philippine GSC Operations encouraging information exchange and shared problem resolution.
Communicating to key stakeholders the details of initiatives to ensure full and common understanding of the goals and objectives.
Overseeing and managing a business process improvement team who are responsible for identifying and documenting and implementing process improvements opportunities
Develop, coach and train the business process improvement team
Seek guidance on change management initiatives to support implementation of initiatives.
Prepare communications plans by consulting with the wider project community on change management to drive knowledge and awareness of changes.
Very strong experience in project related roles within the financial services industry
Working knowledge of Statistical S/W, Application tools, MS Office Project and other key MS Office tools
Excellent stakeholder management skills
Solid understanding of Change Management within a process improvement environment
Understanding of custody is preferred
Highly motivated with a positive 'can do' attitude - adaptable, versatile and able to manage ambiguity
Strong interpersonal skills and ability to build networks across all levels
Well developed problem solving capability - drive issues through to resolution
Proactive in identifying and implementing change improvements - champion of change
Ability to manoeuvre within a matrix organization to achieve project objectives
Effective team player with proven leadership skills
Ability to cope with multiple priorities in an ever changing environment