Senior Retail Operations Manager in Lagos, Nigeria


Financial Services
Financial Services
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female
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Job Description

Responsible for providing support to both the instore and online retail operations of ensuring operational efficiency, increasing productivity and maximizing income.


  • Manage & support the activities of the Instore Retail, Online Retail, Technology, Supply Chain and Office management teams.
  • Manage activities that enhance top line sales, store productivity and bottom line profitability.
  • Ensure through and up to date knowledge of the retail industry, including competitors, retail partner performance and consumer trends.
  • Define and manage operational and technical policies and procedures.
  • Identify, propose and assist with roll-out of growth strategies for retail.
  • Assist HR in recruiting, inducting, and developing retail team members.
  • Promote a customer-focus retail operation.
  • Analyze management information including EPOS data to maximize performance, seize opportunities and make informed management decisions.
  • Manage the warehouse operation.
  • Monitor stock levels to ensure adequate supplies and identify methods of stock regeneration.
  • Assist with shaping brand strategy and marketing activities.
  • Build effective relationships with retail partners.
  • Identify opportunities through consumer insights and analytics to drive business performance.


  • Strong financial background or experience.
  • 3-5 yrs experience in retailing.
  • 5-8 yrs experience in management.
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