Service Auditor in Lagos, Nigeria

Industry
Consulting
Specialization
Customer Service
Minimum Qualification
OND
Required Experience
Entry Level
Employment Type
Contract
Gender
Male or Female

Job Description

 

 

 

Help improve customer service in your area by providing your opinion on services to organizations through Mystery Shopping. Shoppers visit locations and observe the atmosphere, interact with employees, make purchases, and report back on their experience.  

 

 

 

The visits will include,

 


Evaluating the service you receive from the employees

 

Observance of the cleanliness, attentiveness of the staff interacted with

 

Evaluating knowledge of products offered, quality of service received Observance of ambiance and the maintenance of structures/fixtures

 

Responsibilities

 

Excellent interpersonal skills

 

Excellent communication skills Strong ability to stay focused

 

Ability to maintain confidentiality Proficiency with PCs and knowledge of and using Microsoft (Word, Excel) preferred

 

Ability to write comments and narratives is an added advantage

 

Target driven/ability to work under pressure

 

Availability is key - visits involve travelling and working weekends

 

Field work/acting skills as well as experience in sales is an ad-on

 

We are looking for serious-minded people who are dedicated to quality, detail and professionalism.

The ideal candidate must be at least 26 years of age.
No experience is required. Training will be provided for successful candidates once shortlisted.

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