Service contract maintenance and renewals.
Daily scheduling (where required) of service contract visits to ensure maximum contract profitability and technician efficiencies are maintained.
Maximise up sell and remedial opportunities on all power-gen service contracts.
Daily Power-gen administration (contracts & remedial specific), to include work records, reviews, service order job opening & closures, and KPI reports analysis.
Demonstratea pro-active approach to resolve any ongoing customer isues, complaints and/or invoice queries (contracts & remedial jobs only).