Service Delivery Leader in Lagos, Nigeria

at GE

Oil & Gas / Mining
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

  • Efficient use of the field engineer team’s time and talents to maximize the customer experience and to achieve excellence in installation, warranty, and billed service events with a strong focus on faster customer response time and fix-it-right-the-first-time repair experiences for our customers,
  • 100% on-time Preventative maintenance (PM) compliance,
  • 100% on time field modification instruction (FMI) and recall execution,
  • Workplace safety, quality and compliance related activities and programs,
  • Net promoter score (NPS) and loyalty initiatives,
  • Labor productivity,
  • Spare part logistics, availability, and return,
  • Tool calibration and return compliance

Essential Responsibilities

  • Managing local service delivery
  • Leading regional service delivery strategy development
  • Driving improvement and implementation of required operational processes
  • Establishment and monitoring of the key performance indicators
  • Ensuring compliance to quality and regulatory requirements
  • Driving projects for service delivery performance improvement
  • Monitoring and improvement of service delivery productivity
  • Optimizing the utilization of service resources
  • Driving resource, capacity and capability development and alignment strategies



  • Bachelor’s degree in engineering or technology
  • Minimum 5 years of progressive work experience
  • Minimum 3 years of operational or project management experience
  • A valid NYSC discharge or exemption certificate will be required.
  • Must have valid authorization to work full-time without any restriction in Nigeria
  • Experience in leading cross functional and multicultural teams
  • Strong interpersonal and leadership skills Strong verbal and written communication skills
  • Facilitation and change management experience
  • Demonstrated ability to motivate others and achieve results
  • Strong analytical and quantitative skills
  • Customer-focused in defining quality and establishing priorities
  • Demonstrated commitment for process improvement
  • Executive-level presentation skills


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