Service Quality Analyst in Lagos, Nigeria

Industry
Consulting
Specialization
Consumer Services
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Gender
Male or Female

Job Description

Responsible for mining, extracting, structuring and presenting qualitative data from moving/motion pictures. You will leverage your expertise to be accountable for data tracking, metrics and executive reporting.

Responsibilities

 

Degree in Business or related discipline required

 



 

At least one year experience in any customer service/support role (Banking/Hospitality environment is a plus)

 

Technical proficiency in Microsoft applications -
Word, Excel, Project etc 

 

Ability to multi-task and prioritize well Excellent writing and communication skills

 

Target driven and ability to work under pressure Demonstrated problem-solving ability

 

Experience in project and time management required

 

Requirements

 

Behaviours:

 



 

Works well in a team environment Takes initiative Delivers quality customer service

 

Adaptability:

 

Portrays a positive attitude Flexible: adjusts to change  

 

Ability to follow direction Accepts supervision/guidance

 

Complies with company standards/policies/procedures Professional in both conduct and dress

 

Communication:

 

Contributes/shares ideas and information

 

Develops correspondence skills
Listens well/utilizes information Quality minded

Practices confidentiality, attention to detail, recognizes problems and issues and develops awareness.


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