Service Quality Analyst in Lagos, Nigeria

Consumer Services
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Male or Female
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Job Description

Responsible for mining, extracting, structuring and presenting qualitative data from moving/motion pictures. You will leverage your expertise to be accountable for data tracking, metrics and executive reporting.



Degree in Business or related discipline required



At least one year experience in any customer service/support role (Banking/Hospitality environment is a plus)


Technical proficiency in Microsoft applications -
Word, Excel, Project etc 


Ability to multi-task and prioritize well Excellent writing and communication skills


Target driven and ability to work under pressure Demonstrated problem-solving ability


Experience in project and time management required







Works well in a team environment Takes initiative Delivers quality customer service




Portrays a positive attitude Flexible: adjusts to change  


Ability to follow direction Accepts supervision/guidance


Complies with company standards/policies/procedures Professional in both conduct and dress




Contributes/shares ideas and information


Develops correspondence skills
Listens well/utilizes information Quality minded

Practices confidentiality, attention to detail, recognizes problems and issues and develops awareness.

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