Service Specialist - Mechanical Drives in Lagos, Nigeria

at Siemens

ICT / Telecommunications
Minimum Qualification
Bachelor's Degree
Required Experience
7 - 10 years
Employment Type
Full Time
Male or Female

Job Description

What are my responsibilities?

  • Develop sales proposals, negotiate and close deals and act as voice for the customers
  • Be available in the market. Visit customers on all levels frequently and continuously
  • Establish yourself as accepted welcomed and competent trustworthy partner for our customers
  • Create and drive opportunities to guarantee achievement of Order Intake, Ebit & Sales targets
  • Drive Service sales by promoting services to all existing and new customers in the region
  • Gather feedback from customer, assess customer’s needs, address customer inquiries, provide ideas and suggestions on relevant product development and after-sales services and ensure increased customer satisfaction
  • Carry out forecasting and planning activities at the Business Segment level
  • Develop go-to-market strategy for in-country service portfolio fitting with DF CS MD market requirements
  • Acquaint yourself with the MD portfolio especially with those drives used in the Cement Industry and in materials handling applications and deliver presentations and provide technical knowledge-sharing/ training to customers
  • Regularly update customer information and pipeline in CRM tool and develop efficient weekly working plan and monthly business reports for management
  • Carry out market studies/ analysis, analyze activities and behaviors of competitors in the market and develop customer account plans
  • Supervise and organize all proposals, quotations and tender documents and take responsibility for accuracy and value/ cost of all quotations
  • Coordinate market information and requirements and feedback to HQ to ensure improved competitiveness of service products in technology and functionality
  • Supervise and ensure proper sales-to-project hand over of secured orders
  • Acts as a change agent to proactively drive sales of the Service business and develop trusted relationships with customers



What do I need to qualify for this job?

  • Minimum of 5 - 8 years work experience with a successful proven track record in Sales or Service related functions in the Cement and materials handling industry or similar
  • Bachelor degree or master degree or similar in Mechanical or Electrical Engineering or other related field)
  • Experience in delivering after-sales service for Siemens Drives/ Automation/ Power Distribution systems preferred
  • Excellent teamwork and communication skills
  • Good interpersonal skills and able to interact with stakeholders at all levels
  • Excellent command of the English language, both written & spoken
  • Should possess good organizational, problem solving and analytical skills.
  • Able to frequently travel within and outside of Lagos and/ or Nigeria
  • Proficient in MS Office Suite.



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