SME Account Consultant in Lagos, Nigeria

at MTN Nigeria

Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female
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Job Description

Establish and maintain productive business relations/ partnerships with clients to enhance MTN services and sales for MTN.


• Assist in building an in-depth knowledge of the client’s operating environment, business drivers, objectives, strengths and challenges to be able to develop and implement solutions to meet their strategic needs.


• Develop a contact strategy; create and maintain an account development plan for each of the allocated accounts.


• Assist clients in understanding the value proposition and differentiations of the MTN data products and services.


• Handle all customer requests for service successfully including fault reports and billing queries.


• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.


• Monitor the completion of the end-to-end sales process – from client prospecting to bill delivery.


• Prepare and present all sales and contractual documentation to the customer, and ensure compliance with MTN standards.


• Ensure full integration of quality management processes within all sales activities for the allocated regional accounts, ensuring effective deployment on a day to day basis.


• Conduct research on potential customers and potential spend profile using the data mining system and analyse industries to identify new prospects or opportunities.


• Use relevant metrics and measures to routinely monitor performance against targets and take appropriate actions to ensure targets are met and exceeded.


• Track and provide sales performance data to support management decision – making and provide professional advice and input to develop sales plans.


• Ensure integrated channel management supported by appropriate systems such as the CRM; use knowledge management to increase the professionalism of account management.


• Prepare weekly and monthly regional sales status reports.



• Normal MTNN working conditions

• May be required to work extended hours

• Tool of Trade Vehicle will be required for the Job

• A  valid driver’s license

• May be required to work extended hours /overtime/weekends

• 80% of  work is carried out on the field

• National travel and a valid driver’s license.

• Constantly on the road prospecting for new clients and selling more services to existing

Experience & Training   



4 years work experience including:

• Experience in the sales environment of a telecommunications company, preferably customer-facing

• Exposure to strategic planning



• Basic IP Networking, Internet and VPNs

• Internal conferences on telecommunications and consumer trends

• Sales Training

• Key Account Management Training

• Relationship Management

• Customer care/focus

Minimum qualification                

BA, BEd, BSc, BTech or HND


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