SME - Relationship Manager in Rivers, Nigeria

at Standard Chartered Bank

Industry
Client Services
Specialization
Sales/Business Development
Minimum Qualification
Bachelor's Degree
Required Experience
5 - 7 years
Employment Type
Full Time
Gender
Male or Female
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Job Description

•Provide leadership in areas of expertise, particularly in the provision of products and services to customers.
•Directly work with customers to secure new Liability/Asset business relationships through the analysis of needs and provision of SME Liability/Assets services.
•Effectively manage new and existing customer relationships (Minimum 80) through pro-active and consultative approach and detailed understanding of existing customers’ business(es)
•Ensure an average of 50 customer calls per week. Ratio of 5:1 for existing and new customers with at least 5 conversions per week.
•Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing tactics.
•Work in close partnership with Business Analyst and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI

Responsibilities

•Provide leadership in areas of expertise, particularly in the provision of products and services to customers.
•Directly work with customers to secure new Liability/Asset business relationships through the analysis of needs and provision of SME Liability/Assets services.
•Effectively manage new and existing customer relationships (Minimum 80) through pro-active and consultative approach and detailed understanding of existing customers’ business(es)
•Ensure an average of 50 customer calls per week. Ratio of 5:1 for existing and new customers with at least 5 conversions per week.
•Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing tactics.
•Work in close partnership with Business Analyst and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI

Requirements


•Minimum of a 2nd Class degree in a relevant course.
•5-8 years sales experience in a similar role
•Strong sales and relationship management skills
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.

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