Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
The IT and telecom industry is moving fast. Consumers and enterprises are driving change, and business models that once promised commercial success are being challenged. Telecom operators are focusing on transforming there operations and business support systems into flexible environments that can manage these challenges. In parallel major industry sectors such as utility, transport and health care is introducing mobility and connectivity to innovate their offerings, services and business models. The OSS/BSS solutions are in the heart of this process and we know from experience that an agile IT environment leads to improved efficiency, innovation, and customer loyalty.
The main responsibilities are:
Develop and promote customer-centric E2E solutions in the OSS practice area and for cross practice engagements
Analyze complex customer requirements and propose, dimension technical solution based on consultative approach securing technical solution fitting customer requirements and budget
Responsible for short and long-term profitable business for Ericsson by being part of or work closely with the Core3 team to translate the customer needs, and technology opportunities into detailed technical offering, solutions and proposals.
Select or propose 3rd party suppliers/products for the Customer Solution
Working with and managing customized solutions and products, including 3rd party products.
Drive changes in the methods, processes and guidelines within the customer organization or internally.
Also acts as a leader/mentor in day to day operations to provide insights for less experienced colleagues.
Drive Add on sales and business opportunities during the entire process in order to contribute to increased sales volumes.
Manage teams of Solution Architect or Service Engineers in Engagements and Customer Projects to ensure high quality of our deliveries.
Follow up the delivered products and solutions on an agreed regular basis with the customer to keep informed about the life cycle evolvement of the implemented customer solution.
Contribute to build a culture & way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
Lead by example
Increase share of customer pocket, Grow faster than the market
Contributing to global best practice and reuse.
Support the BU strategic decisions and product roadmaps to support the market and customer needsBe aware of competitors marketing and sales activities and price strategies.
Establish strong relationship with the local, regional and global groups associated with the various solutions offerings.
Participate and contribute in customer negotiations
MA or BA degree in CS, EE, or a related field
Extensive OSS and/or BSS operational experience in consulting or similar role either in telecom vendor, IT vendor, operator or consulting firm
A change management profile, track record from building a practice based knowledge organization where building people, skills and capabilities are central.
Leading customer transformation programs using best of breed technology and offerings complemented with partners.
Have a proven track record as e2e Solution Architect Project Accountable in at least 3 complex OSS Delivery Implementations from start to finish.
At least 10 years of experience in interaction with senior IT managers and C-level executives and facilitating clients in IT management settings for OSS/BSS
Expertise in OSS business processes, frameworks and methodology, technical platform, applications and software
Experience and in depth understanding on the management and execution of projects for application development and migration for legacy IT system in OSS/BSS
Hands-on skill of OSS management system design, development & administration, also with deep understanding of software life cycle management (S-LCM),
Cloud applications and their key characteristics.
Demonstrated proven track record with the will and ability to adopt and learn new technologies and business models.
Proven track record of cross organization collaboration in creation of IT and Enterprise solutions, cloud management specific objects would be preferred.
Strong track record of consultative selling and capability of driving and negotiating large and complex deals including creating trust at C-level
Drive sales at C-level by providing extensive experience and knowledge of customer operational setup and processes combined with understanding of technology use and the business impact in direct discussions with customers.
Executing, prioritizing & coordinating practice engagements utilizing the preferred engagement model.Cultural Awareness, strong cultural awareness and excellent language skills to enable communication throughout the organization
People leadership, senior capabilities in managing/driving a transformation of Ericsson’s go to market
Ability to command the attention and respect of senior customer and industry executives, building trust.
Excellent interpersonal, social and presentation skills.
Capability to implement common processes and tools throughout a complex / multi-country organization.
ICT Market Landscape and business environment i.e. main customer challenges and pain points, major competitors and their value propositions.
Solution architect background in the OSS Domain ( OSS/ENIQ, SON ,CEM, CW, Inventory, Enterprise IT, EMA, ADC …)
Strong technical experience and appreciation of market trends and issues related to OBS.
Substantial experience of leading and delivering Products, Systems Integration and IT related projects with telecoms operatorsIn depth understanding of network operators IT & VAS organization, challenges and processes
High Networking skills and ability to interact with diverse types of people
The ability to work effectively, within a complex organization, through influence, exceptional self-motivation, leadership and team working skills
Team player and a 'supporting, persuading and coaching' leadership style which brings people together to form effective teams
Open to change, change Agent / Leader, Creative, with an innovative mind-set to spot new opportunitiesStrong written, verbal and presentation skills.
Excellent internal and external communication skills
Good written and spoken English skills
Results oriented and highly motivated