JOB DESCRIPTION: eStore - SPC CUSTOMER SUPPORT OFFICER-SPCCS1016
Includes and not limited to the followings;
Provide first level support for Sms Portal Creator clients.
Must be effectively manage different communication channels
Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
Research, prioritize and resolve customer issues in timely and accurate fashion
Maintain documentation of customer inquiries and responses for future reference.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Recommend and implement updates and upgrade options for S Portals
Skills and Requirement:
Sound knowledge of HTML, CSS , Java-script and PHP,MYSQL.
Ability to work on/with Joomla CMS.
Good communication skills
Excellent IT/software/technical skills.
Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
Must be able to work under pressure.
Must be able to work with or without supervision.
Must be learn able and teachable.
Must have Customer Relation skills and customer satisfaction orientation.
Must be creative and initiative.
Possess minimum of B. Sc / HND
Must not be more than 28 years of age.
Please note: Use the position applied for as the subject of application .
Please send your CV and cover letter to firstname.lastname@example.org ,use job position title as subject. Visit our website:www.voguepay.com
Application closes at noon on Tuesday 11th November, 2016